SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;
全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。
目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
NEWS

新闻资讯
NEWS

新闻资讯
Primary maintenance of mold:
The first-level maintenance of the mold refers to the daily maintenance of the mold by the operator during production. The main content is cleaning, lubrication and inspection.
A. Maintenance during mold loading:
1. Clean the upper and lower surfaces of the mold before loading the mold to ensure that the mold mounting surface and the press table are not crushed and the parallelism of the upper and lower mounting surfaces of the mold during production;
2. After the mold is installed, open the mold and clean all parts of the mold, especially the guide mechanism. For the surface part mold, the profile should be cleaned to ensure the quality of the part;
3. Lubricate and grease the sliding parts of the mold;
4. Inspection of all parts of the mold, especially safety parts. Such as: safety side pins, safety screws, side guards, punching waste channels, etc.
B. Maintenance during production:
1. Periodically oil the corresponding part of the mold during production. Such as: blanking rings and rounded corners of the drawing die; knife edge parts of the trimming die; flanging knife block parts, etc .;
2. Regularly clean the small hole waste channel of the trimming punching die.
C. Post-production maintenance:
1. A comprehensive inspection of the mold is required after production is completed;
2. Comprehensively clean the mold to ensure the cleanliness of the mold;
3. Clean up the waste in the mold to ensure that there is no waste in the waste box;
4. Feedback the usage status of the mold and the actual situation to the "Working Ticket for Mold Use".
Secondary maintenance of the mold:
The secondary maintenance of the mold refers to the regular systematic maintenance of the mold based on the technical status and complexity of the mold. This maintenance work is completed by the mold repair personnel, and a record is made according to the maintenance situation. The requirements and methods of the second warranty are described below for different parts:
A, drawing die convex die, concave die:
The main problem of the convex and concave dies of the drawing die is the burring of the burrs and the profile. During the maintenance, the rounded burrs of the mold are polished. If pitting occurs, repair the mold and repair it.
B. Guide parts (guide post, guide bush, guide plate, etc.):
There will be pull marks and other phenomena during the work of the mold. The main causes are dirty lubricant and uneven guide clearance. When the guide part has a pull mark, it is eliminated by pushing it with a stone and then polishing it;
C. Trimming edge:
During the use of the mold, the knife edge part is prone to chipping and edge collapse. At this time, the damaged part of the mold must be repaired and repaired;
D, spring and other elastic parts:
During use, the spring is one of the most vulnerable parts of the mold, and it usually shows fracture and deformation. The method adopted is replacement, but the specifications and models of the springs must be paid attention to during the replacement process. The specifications and models of the springs are determined by the three items of color, outer diameter and length, and they can only be replaced if all three items are the same;
E, punch, punch sleeve:
Most of the punches and punches used on the mold are standard parts. During the use of the mold, the punches are prone to break, bend and chip, and the punches are generally chipped. The damage of the punch and the sleeve is generally replaced with parts of the same specification. The parameters of the punch mainly include the size of the working part, the size of the mounting part, and the length.
F. Fastening parts:
Check whether the fastening parts are loose or damaged. The approach taken is to find replacement parts of the same specifications;
G. Pressing and discharging parts:
Pressing parts such as blanking plate, urethane, etc., unloading parts such as unloading plate, pneumatic jacking device, etc. Check the assembly relationship of each part for damage during maintenance and repair the damaged part. Inspect the pneumatic jacking for leaks and take action on specific conditions. If the trachea is damaged, replace it. (Reprinted from the mold material network)