SERVICE CONCEPT
服务理念
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
SERVICE SYSTEM
服务系统
提倡服务的全程化和全员化，将服务理念和服务意识贯彻到每一个员工的心中，通过专业化的售前服务，与客户一体的售中服务，帮助客户排除故障及解决问题的售后服务等全程服务体系，确保服务过程的完美质量，提高企业的竞争力。公司有专职的客户服务部，另五大职能部门配合客服部，其中包括信息部、订单部为不同的客户解决不同的问题；客户服务部还具备专业的知识库和专业技术人员，可及时回答客户的问题；
全力构造“直接反馈、同步响应、系统联动”的客户服务系统，各一线人员及时将客户的问题即时传输给公司相关部门，各部门同时启动支持解决程序，并在充分沟通的基础上，第一时间制定整体解决方案，以最快的速度解决问题。
目前，公司在全国的各省市自治区均配备了专业的售后服务人员，对所有产品在全国范围内提供售后联保服务，让各地用户放心地享受到后期服务，保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。
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ABOUT US
关于我们
ABOUT US
关于我们
PROFILE
Shantou Elite Machinery Co., Ltd is a company with the facilities and faculties of products development. manufacture, sale and service in the field of plastic machineries, packing machineries, food machineries etc.
Our major products including auto hydraulic cup making machine, auto cam cup making machine, single&multi layers plastic sheet extrusion machine, cup stacking machine, counting&packing machine etc. All of out products could be custornized according to cutomer''s requirements. Thanks to top quality and excellent afer sale service. our products have been sold to both in China and aboard.
With ateam of high education, young and team-working spirit, Shantou Elite Machinery Co., Ltd offers the best products and services (installation, testing, operation instruction and technical support)to the customers in order to maximize the customer''s profit since our motto is "People orientation, technology orientation, sincere&honest business and customer first".
CULTURE
★ People oriented
The modern enterprise adheres to human-oriented philosophy and takes staff as the fortune. All rivers run into the sea. Talents are just like the rivers. We respect talents, and create harmonious, passionate environment for employees.
★ Teamwork
During these years, Elite is a struggling, competitive, but considerate collective. Our administrators are always considering employees and praising for their progress. Even the comments or judges are sincere. We try to do every work meticulously to realize the targets and ideals of both employees and company.
★ Pioneering and innovative
Besides employees’ living conditions, we strive for an ideal living manner, struggling target, healthy working environment, harmonious working atmosphere. Each staff is qualified of good social responsibility, solidified teamwork, and contribution to the work.
FACILITIES AND FACULTIES OF PRODUCTS DEVELOPMENT
Copyrighr：Shantou Elite Machinery Co.,ltd Copyright ©2019 All rights reserved 粤ICP备11001982号
CONTACT US
Tel: 0754-88108036 / 88108037 / 88108038
Mobile: 13302703355
E-mail: elite@elimachine.cn
Add: A1 Building in Baoyuan Industry Zone,Qishan North,Jinping District,Shantou City,Guangdong,China
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