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提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


SERVICE SYSTEM

服务系统



提倡服务的全程化和全员化,将服务理念和服务意识贯彻到每一个员工的心中,通过专业化的售前服务,与客户一体的售中服务,帮助客户排除故障及解决问题的售后服务等全程服务体系,确保服务过程的完美质量,提高企业的竞争力。公司有专职的客户服务部,另五大职能部门配合客服部,其中包括信息部、订单部为不同的客户解决不同的问题;客户服务部还具备专业的知识库和专业技术人员,可及时回答客户的问题;

全力构造“直接反馈、同步响应、系统联动”的客户服务系统,各一线人员及时将客户的问题即时传输给公司相关部门,各部门同时启动支持解决程序,并在充分沟通的基础上,第一时间制定整体解决方案,以最快的速度解决问题。

目前,公司在全国的各省市自治区均配备了专业的售后服务人员,对所有产品在全国范围内提供售后联保服务,让各地用户放心地享受到后期服务,保证将客户意见、故障报修等情况在第一时间内反馈到公司客户服务部。


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Smart packaging has great potential for development

Author:SHANTOU ELITE MACHINERY CO.,LTD Click: Time:2020-01-16 00:00:00 From:From the internet. If there is any infringement, please inform us to delete it


Recently, the author ’s mobile phone friend circle was screened by Alibaba ’s “unmanned supermarket”. There is no salesperson or cashier, just swipe the QR code to enter the store, select the goods and take them away, and the mobile phone will automatically deduct the corresponding amount. It is understood that the goods in the store are using RFID technology. Electronic tags are affixed to the articles and can be sensed when passing through the area of the reader. At present, although the penetration rate of "unmanned supermarkets" is still low, the use of RFID technology in supermarket products has promoted the development of smart packaging. Reflected from the side, smart packaging will become a development trend in the packaging industry in the future.

 

As the saying goes, "People rely on clothes and saddles." Appearance packaging is very important for various industries, and of course the food packaging industry is no exception. With the arrival of the concept of Industry 4.0, product packaging is gradually developing towards high-end, so smart packaging has also emerged as the times require. Recently, companies such as Shenzhen Jinjia Color Printing and Meiyingsen (002303) have announced their entry into the field of smart packaging, and predict that the smart packaging market space will reach trillions. At present, the technology used in smart packaging is RFID technology, which can identify multiple electronic tags at the same time, and the operation is fast and convenient. There is a variable data barcode, and smart label QR code is also a technology widely used in smart packaging. Intelligent packaging intelligence mainly reflects three aspects. We take food packaging as an example. On the one hand, it can detect the environmental conditions of packaged food. On the other hand, it can provide information about the quality of food packaging during circulation and storage. , To maximize the protection of consumer rights and interests, to achieve product traceability. As a new industry, smart packaging has developed rapidly abroad and its applications are also widely used. However, China's development is still immature and is still in its infancy.

 

It is understood that there was a report in the United States on "Active and Intelligent Packaging", showing that while the population of the United States is aging, the trend of intelligent packaging is also expanding. Relevant experts predict that the market value of intelligent packaging in the United States in 2017 will reach more than 3 billion US dollars. In the next three years, its compound annual growth rate will be 8%. Among them, pharmaceutical packaging is expected to become the fastest growing application market for intelligent packaging in the United States in the next few years. Recently, Jones Packaging Company of London, Ontario, Canada has begun to "smart packaging" medicines. The introduction of an interactive "smart label" through a convenient method has changed the traditional way consumers buy medicines, especially over-the-counter medicines. The "smart tag" has built-in sensors and tracking devices that enable consumers to "talk" to the product. In addition, Finland has begun to use smart packaging technology in alcoholic products. By applying Speed Tap tags to wine bottles, remote tag management, customized content delivery, data analysis and reporting can be achieved. The most important thing is that each tag is unique, it is almost impossible to copy, and then through NFC technology, users can read the relevant information. Compared with foreign countries, China's smart packaging technology and applications are relatively mature in terms of modified atmosphere packaging and aroma release packaging, but the technical content is not high. The application and popularization of smart packaging technology as a whole will take time.

 

The future development trend of smart packaging and the huge potential market indicate that this industry is expected to become a new growth point for China's economic development, and will also lead the packaging industry to develop in an intelligent direction, especially the food packaging industry. At present, China's food packaging industry has basically realized automation, such as the application of automatic packaging machines, but intelligent packaging has not yet gained popularity. Compared with foreign countries, the application of smart packaging technology in China is still very low. They all say, "People go high, and water flows low." The packaging industry has always been pursuing new intelligent packaging machinery with high technological content, high degree of automation and high production efficiency. With this, I hope that packaging machinery companies can seize this development opportunity, accelerate the pace of scientific and technological research and development, and promote the development of intelligent food packaging in China, so that intelligent packaging can enter consumers' lives at an early date, and realize real-time consumer and product "dialogue".


Smart packaging has great potential for development
(Summary description)Recently, the author ’s mobile phone friend circle was screened by Alibaba ’s “unmanned supermarket”. There is no salesperson or cashier, just swipe the QR code to enter the store, select the goods and take them away, and the mobile phone will automatically deduct the corresponding amount. It is understood that the goods in the store are using RFID technology. Electronic tags are affixed to the articles and can be sensed when passing through the area of ​​the reader. At pres
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